Legal

Lockr Labs / GoLockIt Terms of Service

Effective Date: October 15, 2026

These Terms of Service (“Terms”) govern your access to and use of:

• the GoLockIt mobile application,
• the GoLockIt and Lockr Labs websites,
• all associated software platforms,
• smart-lock access systems,
• access sharing features,
• payment features,
• APIs and integrations,
• and related services (collectively, the “Platform”).

The Platform is operated by Lockr Labs LLC (“Lockr Labs,” “Lockr,” “we,” “our,” or “us”).

BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO THESE TERMS.

IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

1. Important Platform Role Disclaimer

LOCKR LABS IS SOLELY A SOFTWARE, ACCESS-CONTROL, AND TECHNOLOGY PLATFORM PROVIDER.

LOCKR LABS IS NOT:

• a self-storage operator;
• a landlord or lessor;
• a warehouse operator or bailee;
• a facility manager;
• a security company;
• a collection agency;
• an insurer;
• or a guarantor of the security of any unit or its contents.

LOCKR LABS DOES NOT:

• own, lease, or rent storage units;
• take possession, custody, or control of stored property;
• inspect or maintain storage units or facilities;
• set rental prices, fees, or late charges;
• decide whether a tenant is delinquent;
• decide when access is suspended or restored;
• conduct lien sales or auctions;
• employ staff at storage facilities;
• or control the operational conduct of storage operators.

THE PLATFORM ONLY PROVIDES:

• software infrastructure;
• mobile applications;
• smart-lock access functionality;
• access sharing tools;
• payment integration;
• account systems;
• and operational workflow tools.

ALL STORAGE UNITS AND FACILITIES ARE OWNED, MANAGED, OPERATED, CONTROLLED, AND RENTED BY INDEPENDENT THIRD-PARTY SELF-STORAGE OPERATORS (“OPERATORS”).

OPERATORS ALONE ARE RESPONSIBLE FOR:

• rental agreements;
• unit condition and facility maintenance;
• facility security;
• pricing, fees, and billing;
• delinquency and lien decisions;
• instructions to suspend or restore access;
• insurance;
• local law compliance;
• operational procedures;
• and all rental operations.

LOCKR LABS DOES NOT CONTROL OR SUPERVISE ANY STORAGE FACILITY OR STORED PROPERTY.

2. Separate Operator Agreements

Your storage rental is governed by separate:

• rental or occupancy agreements,
• facility rules,
• payment policies,
• lien and delinquency terms,
• and operational terms provided by the Operator.

LOCKR LABS IS NOT A PARTY TO THOSE AGREEMENTS.

If these Terms and your Operator agreement conflict on any matter between you and the Operator, the Operator agreement controls.

3. Eligibility

You must be at least 18 years old to use the Platform unless otherwise permitted by applicable law and the Operator.

By using the Platform, you represent that:

• you are legally capable of entering binding agreements;
• your information is accurate;
• the phone number you use belongs to you;
• and you will comply with applicable laws.

4. Access Suspension and Restoration

Operators may instruct the Platform to suspend or restore your access to a unit, for example when a payment is overdue.

When access to a unit is suspended, access is also suspended for everyone you have shared that unit with.

Lockr Labs carries out Operator instructions as received. LOCKR LABS IS NOT RESPONSIBLE FOR AN OPERATOR’S DECISION TO SUSPEND OR RESTORE ACCESS, OR FOR THE ACCURACY OF BALANCES OR STATUS INFORMATION PROVIDED BY AN OPERATOR.

Paying an overdue balance through the Platform does not by itself guarantee that access will be restored. The Operator decides when access is restored.

5. Sharing Access

The Platform may let you share access to a unit with other people.

You are solely responsible for:

• who you share access with;
• what they do while they have access;
• and revoking access when it is no longer needed.

Operators may limit or disable sharing.

6. Risk of Loss to Stored Property

STORING PROPERTY INVOLVES RISKS INCLUDING, WITHOUT LIMITATION:

• theft;
• burglary;
• vandalism;
• fire;
• water damage;
• pests;
• temperature and humidity;
• lock malfunction;
• loss of access due to device, battery, or connectivity issues;
• operator negligence;
• criminal conduct;
• acts of God;
• and other foreseeable or unforeseeable events.

YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH STORING PROPERTY AND ACCESSING STORAGE UNITS.

YOU ARE SOLELY RESPONSIBLE FOR INSURING YOUR STORED PROPERTY.

7. No Warranties Regarding Facilities

LOCKR LABS MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING:

• unit or facility condition;
• facility security;
• legal compliance;
• suitability of any unit for any purpose;
• operator conduct;
• or operational reliability.

ALL UNITS AND FACILITIES ARE PROVIDED BY OPERATORS “AS IS.”

8. Smart Lock and Security Disclaimers

SMART LOCKS, ACCESS SYSTEMS, AND RELATED HARDWARE PROVIDED THROUGH THE PLATFORM ARE CONVENIENCE AND ACCESS-MANAGEMENT TOOLS ONLY.

THEY ARE NOT SECURITY GUARANTEES.

NO LOCK, SMART LOCK, OR SECURITY DEVICE CAN PREVENT ALL:

• THEFT;
• VANDALISM;
• TAMPERING;
• OR UNAUTHORIZED ACCESS.

LOCKR LABS DOES NOT REPRESENT OR WARRANT THAT:

• LOCKS ARE THEFT-PROOF;
• LOCKS CANNOT BE CUT;
• LOCKS CANNOT BE BYPASSED;
• STORED PROPERTY WILL NOT BE STOLEN OR DAMAGED;
• LOCKS WILL ALWAYS OPEN WHEN REQUESTED;
• OR UNAUTHORIZED ACCESS WILL NEVER OCCUR.

DETERMINED THIRD PARTIES MAY DEFEAT OR CIRCUMVENT PHYSICAL SECURITY SYSTEMS.

OPERATORS REMAIN SOLELY RESPONSIBLE FOR:

• FACILITY SECURITY;
• INSURANCE;
• PROVIDING ALTERNATE ACCESS WHEN A LOCK FAILS;
• OPERATIONAL SECURITY PROCEDURES;
• AND THEFT RISK MANAGEMENT.

LOCKR LABS SHALL NOT BE LIABLE FOR:

• STOLEN OR DAMAGED PROPERTY;
• PROPERTY LOSS;
• THEFT;
• VANDALISM;
• CRIMINAL ACTS;
• INABILITY TO ACCESS A UNIT;
• OR LOSSES ARISING FROM LOCK FAILURE OR LOCK CIRCUMVENTION.

9. Platform Availability Disclaimer

THE PLATFORM MAY EXPERIENCE:

• CONNECTIVITY INTERRUPTIONS;
• BLUETOOTH ERRORS;
• CELLULAR FAILURES;
• LOCK BATTERY DEPLETION;
• SOFTWARE BUGS;
• SERVER OUTAGES;
• DELAYS IN DATA FROM OPERATOR SYSTEMS;
• PAYMENT INTERRUPTIONS;
• OR HARDWARE FAILURES.

LOCKR LABS DOES NOT GUARANTEE:

• CONTINUOUS PLATFORM OPERATION;
• REAL-TIME ACCESS;
• REAL-TIME UPDATES OF ACCESS STATUS OR BALANCES;
• OR ERROR-FREE FUNCTIONALITY.

10. Release of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE LOCKR LABS AND ITS:

• AFFILIATES;
• OFFICERS;
• DIRECTORS;
• EMPLOYEES;
• MEMBERS;
• CONTRACTORS;
• LICENSORS;
• TECHNOLOGY PROVIDERS;
• SUCCESSORS;
• AND ASSIGNS

FROM ANY CLAIMS, DAMAGES, LOSSES, LIABILITIES, COSTS, OR EXPENSES ARISING OUT OF OR RELATED TO:

• LOSS OF OR DAMAGE TO STORED PROPERTY;
• PERSONAL INJURY;
• DEATH;
• PROPERTY DAMAGE;
• LOCK FAILURES;
• INABILITY TO ACCESS A UNIT;
• ACCESS SUSPENSIONS OR RESTORATIONS;
• THEFT;
• OPERATOR NEGLIGENCE;
• CRIMINAL ACTS;
• CONDUCT OF PEOPLE YOU SHARE ACCESS WITH;
• USER NEGLIGENCE;
• OR PLATFORM INTERRUPTIONS.

THIS RELEASE APPLIES TO CLAIMS BASED ON:

• NEGLIGENCE;
• CONTRACT;
• TORT;
• STRICT LIABILITY;
• PRODUCT LIABILITY;
• PREMISES LIABILITY;
• WRONGFUL DEATH;
• OR ANY OTHER LEGAL THEORY,

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCKR LABS SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES;
• CONSEQUENTIAL DAMAGES;
• INCIDENTAL DAMAGES;
• SPECIAL DAMAGES;
• EXEMPLARY DAMAGES;
• PUNITIVE DAMAGES;
• LOSS OF PROFITS;
• LOSS OF REVENUE;
• LOSS OF DATA;
• BUSINESS INTERRUPTION;
• LOSS OF STORED PROPERTY;
• PERSONAL INJURY;
• DEATH;
• OR PROPERTY DAMAGE.

LOCKR LABS’ TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF:
(a) $100; OR
(b) THE TOTAL AMOUNT PAID DIRECTLY TO LOCKR LABS BY YOU IN THE PRECEDING 12 MONTHS.

12. User Responsibilities

You agree:

• not to tamper with locks;
• not to damage equipment;
• not to access units you are not authorized to access;
• not to share access in violation of your Operator agreement;
• not to violate laws;
• and not to misuse the Platform.

You are financially responsible for:

• damage caused by you;
• unauthorized use under your account;
• and violations of these Terms.

13. Payments

Operators determine rental pricing, fees, and balances.

Payments made through the Platform are made to the Operator and may be processed through third-party providers including Stripe.

LOCKR LABS IS NOT RESPONSIBLE FOR:

• OPERATOR PRICING;
• BALANCE ACCURACY;
• LATE FEES;
• REFUND DECISIONS;
• OR OPERATOR BILLING POLICIES.

14. Location, Bluetooth, and Activity Data

The Platform may collect:

• location data;
• Bluetooth connection data;
• device identifiers;
• usage analytics;
• lock interaction logs;
• and operational information.

This information may be used for:

• unit access;
• fraud prevention;
• investigating unauthorized access or theft;
• dispute resolution;
• analytics;
• operational support;
• and system improvement.

Unit activity logs may be shared with the Operator of the facility.

15. Privacy

Your use of the Platform is also governed by our Privacy Policy.

16. Indemnification

You agree to indemnify and hold harmless Lockr Labs from claims arising out of:

• your conduct;
• your stored property;
• the conduct of people you share access with;
• your negligence;
• your misuse of the Platform;
• your violation of law;
• or your breach of these Terms.

17. Arbitration and Class Action Waiver

ALL DISPUTES SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION.

YOU WAIVE:

• JURY TRIAL RIGHTS;
• CLASS ACTION RIGHTS;
• AND COLLECTIVE CLAIM RIGHTS.

NO CLASS ACTIONS OR REPRESENTATIVE CLAIMS ARE PERMITTED.

18. Governing Law

These Terms shall be governed exclusively by the laws of the State of Delaware.

19. Termination

We may suspend or terminate access at any time without liability.

Termination of your GoLockIt account does not terminate your rental agreement with an Operator.

20. Modifications

We may modify these Terms at any time.

Continued use constitutes acceptance.

21. SMS Messaging Terms

Program name: GoLockIt SMS Notifications

By providing your mobile number, you consent to receive automated text messages from GoLockIt (Lockr Labs LLC) related to your account and storage units, including sign-in verification codes, access sharing invitations, access suspension and restoration notices, payment confirmations, and account-related alerts. No marketing or promotional messages are sent. Consent is not a condition of purchase or of renting a storage unit. Message and data rates may apply. Message frequency varies based on your account activity.

Reply STOP to any message to unsubscribe at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.

Support contact: contact@lockrlabs.com

22. Contact

Lockr Labs LLC
8 The Green #25705
Dover, DE 19901
United States
contact@lockrlabs.com
(970) 406-2357