GoLockIt / Lockr Labs Privacy Policy
Effective Date: October 15, 2026
Lockr Labs LLC (“Lockr Labs,” “we,” “our,” or “us”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use:
- the GoLockIt mobile app;
- the GoLockIt and Lockr Labs websites;
- smart-lock access systems;
- and related services (collectively, the “Platform”).
The Platform is used by independent self-storage operators (“Operators”) to give their customers access to storage units. By using the Platform, you consent to the practices described below.
1. Information We Collect
We may collect:
Account Information
- name;
- phone number;
- email address;
- account credentials and verification codes;
- and profile information.
Information We Receive from Operators
When you rent a storage unit from an Operator that uses GoLockIt, the Operator may provide us with:
- your name, phone number, and email address;
- the facility, unit, and rental you hold;
- your access status (for example, enabled or suspended);
- and any outstanding balance on your rental.
We use your verified phone number to link these records to your GoLockIt account.
Payment Information
Payments are processed by third-party payment processors such as Stripe.
Lockr Labs does not store complete payment card numbers.
Access Sharing Information
If you share access to a unit, we collect the phone number and name of the person you invite, the access period you choose, and whether the invitation was accepted, declined, or revoked.
Location and Bluetooth Information
We may collect:
- approximate location;
- lock interaction locations;
- Bluetooth connection data needed to communicate with locks;
- and device location data.
Location and Bluetooth data may be collected:
- while the app is in use;
- and during lock interactions.
Device and Usage Data
We may collect:
- IP address;
- device identifiers;
- operating system information;
- push notification tokens;
- app usage analytics;
- crash reports;
- and interaction logs.
Access and Operational Data
We may collect:
- unlock attempts and results;
- lock battery and status reports;
- access sharing history;
- access suspension and restoration events;
- and transaction records.
2. How We Use Information
We may use information to:
- verify your identity and phone number;
- link your account to the units you rent;
- enable lock access;
- enable access sharing;
- apply access suspensions and restorations requested by Operators;
- process payments;
- send notifications;
- support Operators;
- provide customer support;
- improve Platform functionality;
- prevent fraud;
- investigate unauthorized access or theft;
- comply with legal obligations;
- and enforce agreements.
3. Sharing of Information
We may share information with:
- the Operator of the facility where you rent a unit, including access activity and payment status for that Operator’s units;
- the property-management systems Operators connect to the Platform;
- people you share access with, and people who share access with you (for example, your name and the unit shared);
- payment processors;
- SMS and voice delivery providers;
- cloud hosting providers;
- analytics providers;
- customer support providers;
- law enforcement where legally required;
- and professional advisors.
We do not sell personal information for advertising purposes.
4. Location and Bluetooth Data
Location and Bluetooth information may be used for:
- finding and connecting to nearby locks;
- confirming lock interactions;
- investigating unauthorized access or theft;
- operational analytics;
- and fraud prevention.
You may disable location or Bluetooth permissions through device settings, but portions of the Platform, including unlocking, may not function properly.
5. Data Retention
We retain information for operational, legal, accounting, fraud-prevention, and security purposes.
You can delete your account in the app or by submitting a deletion request. If you delete your account:
- personal account information is generally deleted or anonymized within approximately 90 days;
- certain residual copies may temporarily remain in backups or archived systems;
- and certain financial, legal, fraud-prevention, security, or audit records, including unit access logs, may be retained longer where reasonably necessary or legally required.
Deleting your GoLockIt account does not end your rental with the Operator. Operators keep their own records under their own policies.
Aggregated or anonymized analytics data may be retained indefinitely.
6. Security
We use commercially reasonable safeguards designed to protect information, including restricting digital lock keys to users who are currently permitted to open a unit.
However, no system can guarantee absolute security.
7. Third-Party Services
The Platform may integrate with third-party services including:
- Stripe;
- SMS and voice verification providers;
- smart-lock hardware and firmware providers;
- Operators’ property-management systems;
- analytics providers;
- mobile operating systems;
- and cloud infrastructure providers.
Their privacy practices are governed by their own policies.
8. Children
The Platform is not directed to children under 13.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- access information;
- correct information;
- request deletion;
- or object to certain processing.
You can delete your account from the app’s settings or by submitting an account deletion request. Other requests may be submitted to:
contact@lockrlabs.com
Requests about rental records held by an Operator should also be sent to that Operator.
10. SMS / Text Messaging
GoLockIt, operated by Lockr Labs LLC, sends SMS messages to users who provide their mobile number. Messages include sign-in verification codes, access sharing invitations, access suspension and restoration notices, payment confirmations, and account-related alerts.
Message frequency varies based on your account activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with any third party for marketing purposes. Phone numbers are shared only with our SMS delivery provider for the sole purpose of transmitting the messages described above.
11. Changes
We may update this Privacy Policy periodically. If we make material changes, we may ask you to review and accept the updated version in the app.
12. Contact
Lockr Labs LLC
8 The Green #25705
Dover, DE 19901
United States
contact@lockrlabs.com
(970) 406-2357